Wholesale Account Manager APPLY NOW

Bongo Java Roasting Co.
Coffee Production Team
Sat, Jun 10, 2023
Full time

Reports to: BJRC General Manager

Location: Bongo Java Roasting Co. at 372 Herron Dr. Nashville, TN.

Base Rate: Salary

Schedule: 40 Hours a week (flexible)

Job Summary: 

The Wholesale Account Manager will sell and provide guidance about products needed to current and new wholesale partners/clients. This role will engage in the sales process from prospecting potential clients to contracting final agreements and supporting fulfillment of services.

  •  Seek out new wholesale accounts, train and manage these accounts by conducting outside sales and through personal outreach via phone and email communications.
  •  Grow existing wholesale business accounts with the Bongo Java brand.
  •  Build collaborative, supported relationships with our Roasting, Production, Accounting, Marketing department as well as the Cafe teams. 


  1. Hold Bongo Java’s core values; reflect those values when interacting with partners
  2. Have in-depth knowledge of our wholesale partners - know our clients, stores, and distributors, and how they define success.
  3. Maintain and expand client base by building rapport with current partners and identifying new partner opportunities.
  4. Communicates with customers and sales leads to identify and understand their product or service needs; suggest or demonstrate products and services to meet those needs.
  5. Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
  6. Identify, analyze and locate new client preferences to properly direct sales efforts through a variety of methods including networking.
  7. Conduct coffee tastings and help organize other customer engagement events.
  8. Be able to provide barista training, including teaching clients how to do latte art and basic coffee methods.
  9. Resolves customer complaints, and other issues that may interfere with efficient sales operations.
  10. Craft sales pitch and approach to promote our unique products, creating proposals for standard or customized sales packages.
  11. Negotiates prices, terms of sales, and/or service agreements; prepares contracts and submits orders with the general managers guidance and approval.
  12. Maintain tracking systems and documentation around the progress of the sale, provide detailed feedback on accounts during bi-weekly sales meetings.
  13. Provide periodic account sales forecasts, collaborating with HQ leadership to develop sales quotas and strategies.
  14. Maintain email inbox and all other G-Drive folders and documents, responding to all emails and other communications within 24 hours.
  15. Prepare and maintain detailed reports of sales activities including calls, orders, trends, opportunities, actual sales, lost business, and any partner or vendor relationship problems. Communicate these clearly with the GM.
  16. Work toward increasing sales growth in assigned accounts at an established rate determined by the General Manager.
  17. Develop and implement strategies for sales within Tennessee territory, as well as any other assigned accounts.
  18. Collaborates with departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly, assisting with deliveries when needed.
  19. Coordinate with marketing member(s), graphic artists, and other workers to develop and implement marketing programs and internet advertising. 
  20. Maintain all expenses and submit detailed reports each month. 


  • Bachelor's degree in related fields preferred. High School diploma required.
  • A strong entrepreneurial spirit and ability to roll with the punches.
  • Comfortable working in a fast-paced, ever-shifting, start-up environment.
  • Two years of outside sales experience required.
  • Excellent verbal and written communication skills.
  • Excellent sales and negotiation skills.
  • Extremely organized and detail-oriented, self-directed, self-motivated, and deadline-oriented in a fast-paced business environment, while always showing respect for others.


  • Proficient with Google G Suite software and related programs.
  • Travel to meet with clients or potential clients will be required.
  • Ability to build and maintain business relationships with clients.
  • Ability to multitask and complete work while traveling.
  • Valid driver's license, car insurance, and no major driving violations.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Must be able to lift 50 pounds at times.


  • Free pound of coffee weekly and employee discount at all Bongo World locations.
  • Mileage reimbursement for use of personal vehicle on the job.
  • Eligible for Health Insurance 1st of the month after 60 days of employment (medical, dental, vision, worksite life insurance, Go365 Wellness program, etc)
  • Paid time off available, please see our company wide PTO policy.

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