How long will it take to receive my order?

Delivery typically takes 3–5 business days once your package is shipped. Make sure to check your email for shipping confirmation and tracking link!

How do I track my order?

You can track your order using the link we sent when your package shipped — it includes your tracking number and carrier info.If you’ve got your tracking number handy, just click one of these: 🔹 For UPS: Track my UPS Shipment 🔹 For USPS: Track My USPS ShipmentCopy & Paste your tracking number into the search box there!If you’re not sure which carrier your order is with or haven’t received the tracking info yet, feel free to message us — we’re happy to help. 😊If your tracking link isn't working or you're unsure which carrier it's with, you can always check your Shop Pay account or reach out to us directly — we're happy to help!

I never got my order, what to do?

Oh no! Let’s get this sorted for you. Here’s what to check first:Double-check your tracking info — it might show as delivered or delayed.Look around your delivery area — sometimes carriers leave packages in hidden spots.Ask neighbors or your front desk — they might have accepted it for you.Still missing? No worries —Please call our office Monday-Friday fro 8AM-4PM at 615-777-2572 or end us an email at webstore@bongojava.com. We'll take care of the rest from there!

What if I didn't receive a shipping or tracking notification?

It happens sometimes — no worries! Before shooting us an email, try these quick steps:Check your spam or junk folder — sometimes tracking emails end up hiding there.Log into your Shop Pay account — all your order updates and tracking info should be available there.Still not seeing anything? No problem! Feel free to reach out to us here and we’ll happily look into it for you. 💌

What is your return policy?

Because our coffee is a perishable, consumable product, we’re unable to accept returns — even if unopened. This helps us ensure every customer receives the freshest possible product.That said, if something’s wrong with your order — damaged, incorrect, or missing — please message us or email webstore@bongojava.com right away. We’re here to make it right!📄 You can read our full refund policy here 👉 Return & Exchange Policy

Can I exchange an item?

Great question! Here's the breakdown:👕 Merchandise (like shirts, mugs, etc.) Yes! We offer returns and exchanges on most merch items — just make sure they’re unworn, unused, and in original condition. Reach out with your order number, and we’ll help you get started.☕ Coffee & other consumables Since these are perishable, we unfortunately can’t accept returns or exchanges — even if unopened. This helps us keep everything super fresh and safe for everyone.Not sure which category your item falls into? Just send us a message — we’re happy to help!See detailed policy here.

Contact Bongo Java Roasting Co.

We love hearing from you! To help us respond effectively, please reach out to the appropriate contact below.

Bongo Roasting Co. Related Inquiries:

Customer support: webstore@bongo.coffee
Wholesale Inquiries: alexandria@bongojava.com | orders@bongojava.com
Marketing, Community, & Brand Partnerships: olivia@bongo.coffee

Cafe Related Inquiries:

Locations: Bongo Java (Belmont), Fido Cafe (Hillsboro Village), Bongo East + Game Point (5 Points), Grins Vegetarian Cafe (Vanderbilt)

General Info & Café Inquiries: alma@bongojava.com
Event Inquiries: events@bongojava.com
Social Media & Brand Partnerships: socialmedia@bongojava.com

Schedule a Visit!

📍 Bongo Roasting Co. 372 Herron Drive, Nashville, TN 37210

📞 615-777-2572

We appreciate your support and look forward to connecting with you!

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